This AD role sits in a high performing, forward thinking and innovative agency full of smart, impressive and supportive people – these are just a few of the words that some of their recent hires have used to describe them.
This team specialises in B2B research, mainly CX and extending to reputation, employee engagement and brand & comms. They partner with a varied client base, usually at C-suite level, to deliver strategic insight which is fed directly back into the clients’ businesses.
Much of the work this team does is focused on mixed methods customer experience programmes including senior stakeholder engagement, key account / key client reviews, customer journey analysis and landscape mapping to inform product development and communication strategies, relationship tracking and employee engagement programmes.
This particular role has a strong (and could have a total) qual focus; it is rich in variety and offers a client portfolio from leading tech brands to management consultancies to manufacturing companies. You will be given exposure to high level, strategic programmes, work alongside clients on thorny business challenges and provide insight which really shapes their direction and informs what they do.
They have strong, long-standing client relationships, the work is flooding in and they are being given new work all the time based on the quality of insight they deliver. They are hiring really interesting people from research agency, consultancy and client-side backgrounds – these people are super-impressive and passionate. This area is a strategic focus for the agency and they are investing heavily in it.
For this role, we need to see a strong qualitative background. We need someone who thinks differently – an ‘ideas person’ who challenges the norm. Recent programmes have used ethnography and video as well as traditional techniques and we need someone who is at home coming up with new ways of doing things. There is plenty of specialist support around and some well-known industry leaders at hand to provide cutting edge thinking around new and specialist techniques.
We need to see a genuine interest in the B2B environment; B2B experience would be ideal but we are also happy to consider a consumer qual background if the interest in B2B is there. And CX experience is also ideal but again, a genuine interest and keenness to learn is enough.
You must be able to think strategically and focus on the insight rather than the day-to-day delivery (a project management team do this). To fit in here you will need to be intellectually bright, curious, always stretching yourself and pushing boundaries; you’ll love to be client facing and want to get ‘out and about’ with clients, working at the most senior level both externally with clients and internally.
In this role, you will be reporting to and mentored by an exceptional leader, someone who is bright, engaged, knowledgeable and great fun to work with. As one of the few dedicated qual researchers in the team, the exposure you would gain is huge.
You might be agency or client side – if you have the hands-on qual research, the right attitude and aptitude and have the desire to learn skills, you will be considered.
This is an agency that is changing the MR landscape and where you really can make things happen.
If you are motivated, smart, curious and ambitious for your clients, then you should be talking to them.
For more information, please contact Stephanie Fairbank: email@example.com or call on 0207 129 1091/07595 821535 for an informed discussion. Visit our website for other great research roles: www.pollenrecruitment.com
To £50,000 + bonus + benefits
Salary: up to £50,000 + bonus + benefits
Type: Qualitative research, Mixed methods.
Sector: All, B2B / Professional Services, Brand and Comms, Customer Experience / Loyalty
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