Voice of the customer, customer journey and customer experience are huge investment areas and this team work with some of the very best-known brands across the travel and leisure sectors. They are leading the charge with fresh thinking, cutting edge tech developments and a wide range of approaches. This is a super role for a capable researcher who enjoys consulting with clients; you do not need a background in this field, but you do need to be genuinely interested and curious about how to help your clients achieve better results.
This role is focused on a portfolio of leading-brand clients which includes some of the most dynamic and brave global brands across the travel and leisure sectors. The work spans customer experience research as the result of a transaction and also relationship-based programmes – so longer term programmes looking at deeper brand questions and relationships with the brand.
This a huge growth area and projects tend to be high-spend. Mainly quant or mixed methods, as a dedicated project management team run the day to day programmes, you get to focus on the client challenge, the insight and the story telling.
The work is varied and this agency is at the cutting edge of thinking and approaches – from calculating the value their clients achieve from their CX/VoC programmes, working with leading platform providers, integrating digital intelligence into the data as well incorporating behavioural science, image and text analytics, qual and ethnography, they are a driving force in the CX/VoC arena.
For this role, we are open to a Research Manager looking to step up to Associate Director-level, or to an established Associate Director looking for a new challenge. We need to see strong quant or mixed methods skills, a track record of strategic thinking and of adding value to client thinking – and someone with a passion for getting under the skin of the research – who really wants to get into the depth of it.
You will need experience of leading your clients, creating and delivering debriefs which deliver clear stories and recommendations and a good understanding of the commercial aspects of client management.
This team is very outward-focussed – they are smart, savvy, client-oriented, problem solvers. They position themselves as a research-based consultancy, running client workshops and bringing the customer into the board room through addressing very current client issues such as what drives customer retention and what makes a customer choose one brand over another.
A high performing, forward thinking and innovative team full of smart, dynamic, impressive – and genuinely nice – people, this agency’s ethos is about creating quality work for clients and this focus really pays off in terms of their own commercial performance. It’s a stable culture – no constant restructures, no navel gazing, just a focus on delivering great work to clients. As part of this, they genuinely care about their staff – employee wellbeing which is very much at the top of their agenda – and retention is very high.
Interested? Please send your CV to Stephanie Fairbank: email@example.com or call on 0207 129 1091/07595 821535 for an informed discussion. Visit our website for other great research roles: www.pollenrecruitment.com
£45,000 – c£50,000 plus benefits
Salary: £45,000 - c£50,000 plus benefits
Type: All, Quantitative research, Mixed methods.
Sector: All, Consumer
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