This is a brilliant new role in a high performing, customer centric team specialising in qualitative CX and customer experience research. They partner with a varied client base, usually at C-suite level, to deliver strategic insight which is fed directly back into their clients’ businesses. This is a huge growth area and their work touches every aspect of the business from the ground up.
They provide cutting edge thinking around new and specialist techniques including virtual reality which is a method the team has championed across the business, and their output is creative and forward-thinking including workshops, videos and journey mapping artwork for their clients.
The AD role sits in a specialist customer qual team, and much of their work forms the basis of mixed methods customer experience programmes including senior stakeholder engagement and customer journey analysis; this informs product development, communication strategies and employee engagement programmes.
The team will often create thought leadership pieces around their research and have recently been writing a piece for the FS sector around millennials and banking. Outside of this, they will hold dinners, inviting speaker experts to join them and they speak with authority at conferences.
Their work is creative and rich in variety and there is so much opportunity here. They have great, long-standing relationships with some brilliant brands from technology to utilities, hospitality and some public sector; the work is flooding in. Interestingly, the team tend to compete against management consultancies, rather than other MR agencies.
Whilst this specialist team operates as a boutique – agile, close knit and collaborative – they also benefit from wider resources including training, cross working and social events; they are a sociable bunch – lots of going out, events and generally having fun.
For this role, we need to see a strong qualitative background and a genuine interest in the customer experience, customer loyalty and CX environment; CX or service design experience would be ideal, but we are also happy to consider a consumer or b2b qual background if the interest in CX is there.
To fit in here you will need to be intellectually bright, curious, always stretching yourself and pushing boundaries; you’ll love to be client facing and want to get ‘out and about’ with clients, working at the most senior level both externally with clients and internally.
If you have the hands-on qual research, the right attitude and aptitude and have the desire to develop your career within the CX sector, do get in touch.
For more information, please contact Nicky Geen: email@example.com or call on 0207 129 1091/07900 897735 for an informed discussion. Visit our website for other great research jobs: www.pollenrecruitment.com
To £50,000 plus excellent benefits
Salary: up to £50,000 + excellent benefits
Type: All, Qualitative research.
Sector: All, B2B / Professional Services, Consumer, Customer Experience / Loyalty
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