Agile, entrepreneurial and successful, this specialist team of insight and project management experts conduct reputation, customer experience and evaluation research in order to help their client truly understand its customers’ needs, and act on those needs accordingly.
The agency’s relationship with this client is second to none. The team has a long-established history with the business, and an outstanding reputation for delivering large-scale and impactful research. The work is fast-paced, current and topical, with many of their surveys being published and making media headlines.
They deliver on a number of large-scale flagship studies as well as smaller fast-turn-around ad hoc projects with more of a data focus, and the insight produced is used to define the client’s strategy in terms of improving the service they offer to the public.
This is a fast paced and buzzy environment and a brilliant team to work in; the client has large budget and places a huge emphasis on the care of their customers and improving their experiences, so the research is absolutely vital in understanding how their customers feel.
As a client facing senior project manager, you’ll be taking the lead on this high profile and strategic research study which was awarded to the agency last year. This research is highly valued by the client and because it is relatively new to the business, there is lots of opportunity to make your mark on the project both with the client, and within the agency.
As well as leading on the main study, you’ll be managing a number of ad hoc studies as well as quarterly topic reviews, so there is plenty of variety!
Responsibilities include :
- Client management – being the day to day contact for the client, regularly working on-site
- Project management – planning, scheduling and coordinating; delivering on projects and shifting priorities and resource where required
- Knowledge management – being the ‘go to person’ for queries on the project from the client and the internal teams.
- Innovation – constantly looking at ways to improve the study
- Coaching and mentoring more junior employees
- Working with data and data tools such as RSS reporter and /or SPSS
We are looking for a an exceptional, client facing project manager, with a background in end-to-end project management. You’ll be inputting into the design of the programme – consulting with the client and research team to help determine the best possible route – and ensuring the project runs smoothly and to time, delivering against their goals.
And working closely with the client, regularly on-site with their insight team in their central London office, this really is an opportunity not to be missed!
Interested? Please send your CV to Nicky Geen: firstname.lastname@example.org or call on +44 (0) 207 129 1091/+44 (0) 7900 897735 for an informed discussion. Visit our website for other great market research jobs: www.pollenrecruitment.com
Up to c. £40,000 + excellent benefits
Salary: Up to c. £40,000 + excellent benefits
Type: Quantitative research, Project management.
Sector: All, Public Sector / Government
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