This is a brilliant new project management role in a high performing, customer centric team specialising in quantitative CX and customer experience research. They partner with a varied client base to deliver strategic insight which is fed directly back into their clients’ businesses, and the Senior Project Manager is crucial to the success of these projects. This is a huge growth area and their work touches every aspect of the business from the ground up.
The SPM role offers the opportunity to step into one of the best project management teams around – a team which is widely viewed as being the gold standard of PM, both within this global research agency, and externally. This is a lovely team: dynamic, sparky, switched-on, they all pull together. In their words, they are a very happy, healthy team with an excellent work/life balance; the Head of PM is hugely liked, has lots of energy and a good sense of collaboration and fun.
They have a ‘one team’ working ethos where they help and support each other to ensure that everyone is able to leave the office at the same time, and achieve the same level of work/life balance – this is a real selling point within the team and one of the PM’s recently said to us this stands them apart from any of their competitors and, having worked in a few agencies, the hours are the best they have ever experienced. This explains why they are established, the staff retention is very high and these roles are therefore as a result of continued growth.
This is a very people-oriented business: they focus on their staff and developing long term relationships with their clients and this comes right from the top. They believe this is the way to drive growth – and it’s working: this is a successful and growing business.
Leading on several global studies, using cutting edge thinking around new and specialist techniques, including virtual reality, you will be working alongside a team of specialist project managers and researchers in an innovative team, who are at the forefront of thinking in this area. As a Senior Project Manager, there will be lots of opportunity to think more strategically both in terms of setting up and delivering projects, and leading and developing your team.
You will be involved in project planning and scoping, and creating project plans which ensure that these projects are run to the very highest standards. You will also be involved in making the projects even more efficient; reviewing processes, creating automation and implementing best practice, so we need someone who is always on the lookout for better ways of working.
The role is client facing; 70% of the client communication is managed by the SPM; including weekly meetings with the clients; there is also the opportunity to really develop your commercial skill here, working closely with the researchers to deliver pitches and proposals to clients.
For this role, we need a client facing, project management superstar; a senior PM, with end to end research project management experience, who can take the lead on projects and mentor and manage the junior team. Experience of project planning and set up including reviewing processes, automating manual tasks and implementing best practice. Good communication skills and excellent attention to detail are essential and someone dedicated and conscientious– who wants to take ownership of their projects.
In summary, we need an independent, strategic and positive thinker with a solution-focused attitude who wants to develop their project management skills in a team-oriented environment.
For more information, please contact Nicky Geen: email@example.com or call on 0207 129 1091/07900 897735 for an informed discussion. Visit our website for other great market research jobs: www.pollenrecruitment.com
Salary: up to £38,000 + brilliant benefits + 1 days wfh (as standard)
Salary: Up to £38,000 + brilliant benefits + 1 days wfh (as standard)
Type: All, Project management.
Sector: All, Customer Experience / Loyalty
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