This is an opportunity for an experienced quant SRE or Research Manager to join the UK’s largest team of customer experience experts, delivering a full consulting and advisory service to their prestigious client portfolio.
Working with an inspiring, smart and ambitious team, which has seen significant growth in the last 18 months, everything is in place to provide an exceptional service to clients, with a brilliant tech team to advise on the customer experience programmes, a team of in-house experts to provide a client’s perspective to the programmes, and a hugely well-respected project management team which takes care of the day-to-day so that you can focus on the insight and consultancy.
Working with an amazing client list of clients (tech, FS, social media, retail etc) on consumer and b2b research, they use quant and qual methods to provide consultancy around communications, training and change management, delivering on some of their client’s most complex challenges.
What really stands out (in addition to their unrivalled customer experience expertise) is their collaborative and supportive ‘one team’ culture; led by a brilliant manager who places a huge focus on the health and well-being – it’s a lovely place to work.
We are looking for an experienced quant SRE or Research Manager who wants to work in an innovative and fast paced sector. The work is mixed methods (qual is a nice to have) and often incorporates working with specialists around behavioural science, video, image and text analytics, advanced analytics, social listening…- whichever tools are best placed to answer the client question, so there is plenty of scope to learn.
Sector knowledge isn’t essential for this role, but a genuine interest in improving customer experience is! We need to see energy, proactivity and ideas – this is a role for someone who wants to improve the way things are done – it’s a really exciting and relatable sector.
Up to £40,000 plus benefits