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Senior Project Manager; quant; CX; data innovation; global agency

This is a brilliant new research project management role in a high performing, customer centric team specialising in quantitative CX and customer experience research. They partner with a varied client base to deliver strategic insight which is fed directly back into their clients’ businesses, and the Senior Project Manager is crucial to the success of these projects. This is a huge growth area and their work touches every aspect of the business from the ground up.

The SPM role offers the opportunity to step into one of the best project management teams around – a team which is widely viewed as being the gold standard of PM, both within this global research agency, and externally. This is a lovely team: dynamic, sparky, switched-on, they all pull together. In their words, they are a very happy, healthy team with an excellent work/life balance; the Head of PM is hugely liked, has lots of energy and a good sense of collaboration and fun.

They have a ‘one team’ working ethos where they help and support each other to ensure that everyone is able to leave the office at the same time, and achieve the same level of work/life balance – this is a real selling point within the team and one of the PM’s recently said to us this stands them apart from many of their competitors.

This is a very people-oriented business: they focus on their staff and developing long term relationships with their clients and this comes right from the top. They believe this is the way to drive growth – and it’s working: this is a hugely successful and growing business.

Leading on several global studies, using cutting edge thinking around new and specialist techniques, including virtual reality, you will be working alongside a team of specialist project managers and researchers in an innovative team, who are at the forefront of thinking in this area. As a Senior Project Manager, there will be lots of opportunity to think more strategically both in terms of setting up and delivering projects (using surveys and platforms) and leading and developing your team.

You will be involved in project planning and scoping, and creating project plans which ensure that the research is run to the very highest standards. You will also be involved in making the projects even more efficient; reviewing processes, creating automation and implementing best practice, so we need someone who is always on the lookout for better ways of working.

The role is client facing with the majority of client communication managed by the SPM; including weekly meetings with the clients; there is also the opportunity to really develop your commercial skills here, working closely with the researchers to deliver pitches and proposals to clients.

For this role, we need a client facing, project management superstar; a senior PM/AD, with end to end research project management experience, who can take the lead on projects and mentor and manage the junior team; with experience in project planning and set up including reviewing processes, automating manual tasks and implementing best practice.

Good communication skills and excellent attention to detail are essential and someone dedicated and conscientious– who wants to take ownership of their projects and work in an agency where there is plenty of opportunity to progress to the next level.

For more information, please contact Nicky Geen: [email protected] or call on 07900 897735 for an informed discussion. Visit our website for other great market research jobs:

Hybrid working  – Central London office and home based (UK)

Ref: ng152631

Salary: up to £45,000 + brilliant benefits


Salary: Salary: up to £45,000 + brilliant benefits

Type: All , Project management
Sector: All , Customer Experience / Loyalty
Ref: Ref: ng152631